We're here to help.

NEOMIX currently processes orders within 3 business days, excluding weekends and holidays. We will send another notification after your order ships.

After a tracking number is issued, new tracking information can take about 3–5 business days to appear. International shipments can have longer gaps between scans, especially while moving between the origin and destination countries.

You can cancel or amend an order free of charge before it ships. Once the package has left our warehouse, it can no longer be canceled or changed. Contact support@neomix.tech as soon as possible.

If a package is confirmed lost in transit, NEOMIX will arrange a replacement at no cost. Contact our support team with your order details so we can review the shipment.

Yes. When an order contains multiple items, NEOMIX may ship them separately depending on inventory availability, so the packages might arrive at different times.

Our current shipping policy offers free shipping on orders over $200 in the United States and European Union, with exclusions for some U.S. regions including AK, HI and PR. Please review our Shipping Policy for the current terms.

Orders purchased from NEOMIX may currently be returned unused within 30 days of delivery. Returned items must include the original packaging, accessories, manuals and documentation. See our Refund Policy for full conditions.

For non-quality-related returns, the customer is responsible for return shipping. If the return is caused by a NEOMIX error, such as receiving a wrong or damaged item, the customer is not required to pay the return shipping cost.

Contact support@neomix.tech before sending anything back. Include your order number or proof of purchase, photos or video when relevant, your complete delivery address and a contact phone number. Our team will confirm eligibility and provide the return instructions.

Once a refund is processed by NEOMIX, our current policy states that it will be completed within 10 business days and returned to the original payment method. Your bank or card provider can require additional posting time.

Contact NEOMIX support with your order details and a description of the issue. In some cases we may ask for a photo or video so our team can verify the problem and determine the appropriate refund, replacement or support option.

NEOMIX currently charges the product price and applicable shipping cost. Import duties, customs clearance fees, local delivery charges or administrative fees can be assessed by the destination country and are the customer's responsibility.

Open the Finder TW2 Product Guide for setup, connection, observing, safety and technical reference. You can also visit the Download Center for the manual and companion app.

Only use Finder TW2 for solar observation with the dedicated solar filter correctly installed. Never point the telescope at the Sun without the proper solar filter in place.

No. Finder TW2 is designed for both night-sky observation and daytime use such as birdwatching, wildlife and distant landscape viewing.

Visit the NEOMIX Download Center for the current iOS and Android download links.

Finder TW2 has built-in 2.4 GHz and 5.8 GHz Wi-Fi for connecting with the companion app. After connection, the phone can be used for synchronized viewing, downloading captured content and sharing. For step-by-step setup, use the Finder TW2 Product Guide.

Yes. Finder TW2 supports 4K UHD video recording and can record up to 60 fps in supported settings.

Yes. Finder TW2 supports JPG and RAW capture, giving you more flexibility for post-processing in compatible imaging software.

Finder TW2 provides 29× optical magnification. Higher magnification figures shown in some marketing materials should not be interpreted as pure optical magnification.

Finder TW2 supports a 1.25-inch adapter for compatible astronomy filters, giving you room to expand the setup for different observing situations.

Connect Finder TW2 to the companion app over Wi-Fi, then use the app to access and download supported captured content to your phone for viewing and sharing.